Anxiety Girl and the Case of the 2010 Taxes
Anxiety Girl received a letter claiming her 2010 taxes had never been properly filed. Anxiety Girl was confused. She first discovered this problem a week before buying her first home, a full year and a half after she filed. She remembers making multiple copies of the documents and personally walking them into the federal building. It was only because her loan officer was also Superman that the house purchase was allowed to continue on schedule.
Not only would a letter of this sort have been helpful a year earlier so she could have settled this BEFORE all the housing mess, but how was it possible that Anxiety Girl had hand delivered the tax return and three and a half months later it was still unfiled?
Anxiety Girl shaved off some frozen cookie dough to strengthen her for the upcoming battle. She swallowed her fear of using the phone and took her place in line.
Anxiety Girl did such a great job puttering around while on hold that she forgot that she was on the phone, let alone whom she’d called and why. Fortunately she still had plenty of time to come to her sense and worry some more before the next available representative came to her rescue.
This lady was not nearly as friendly or helpful as the others with whom she’s dealt, but a cool, clinical attitude is better than antagonism, even if it did nothing to assuage the fears of Anxiety Girl. After briefly describing her confusion that she had personally walked the taxes into the Federal Building but had now received her letter the woman asked, in effect, why she was calling? If Anxiety Girl had the letter then they obviously didn’t have her taxes. Anxiety Girl kept her cool and explained that she wanted to try to identify what had gone wrong so she could get this resolved. After a couple of poor attempts to communicate Anxiety Girl was able to confirm that the woman on the other end of the line was indeed able to see her 2010 tax return, the one she had hand delivered to the IRS in September.
“So we’re good?” Anxiety Girl asked, confused as to why she received the letter.
“I have your tax return” was the sterile reply. It was not an answer to the question.
It was silent for a minute so Anxiety Girl repeated again “so we’re good?”
To which the representative repeated “I have your tax return.”
Anxiety Girl asked why she would have received the letter if the return was in the system and received no answer. She posited that perhaps the letter was automatically sent before the return was fully processed but the representative remained quiet.
One last time Anxiety Girl asked, “so we’re good?” and one last time she received “I have your tax return” in nonresponse. In an effort to maintain cheerfulness and kindness despite her terror Anxiety Girl thanked the woman and wished her a Happy New Year.
Anxiety Girl heads back to the freezer for more cookie dough, unconvinced she’s heard the end of the 2010 tax returns.